Terms and Conditions
Welcome to our online store. These Terms and Conditions govern your use of our website and the services we provide. By accessing and using this site, you confirm that you accept these terms and agree to comply with them. If you do not agree to these terms, please refrain from using our website.
1. Website Access
1.1 You may access most areas of our website without registering your details. Certain features or services may only be available to registered users.
2. Use of Website
2.1 You agree to use our website for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the website.
2.2 You may print or download material from this website for personal use only, provided you do not modify or reproduce any content without our prior written consent.
3. Website Uptime
3.1 We strive to ensure our website is available at all times, but we are not liable if the website is unavailable due to technical issues or maintenance.
3.2 We may suspend access temporarily and without notice in the case of system failure, maintenance, or repair.
4. Visitor-Provided Material
4.1 Any material you send or post to this website will be considered non-confidential and non-proprietary, excluding personal data which is covered under our Privacy Policy.
4.2 You must not submit any material:
(a) Without necessary consent or that is unlawful.
(b) That is offensive, defamatory, or in breach of privacy.
(c) Containing harmful software or code.
4.3 We fully cooperate with authorities or court orders requesting or directing us to disclose the identity of anyone posting material in breach of this clause.
5. Links to and from Other Websites
5.1 Links to third-party websites are provided for convenience. We do not endorse or have control over these sites and are not responsible for their content or availability.
5.2 You may link to our website provided:
(a) You do not misrepresent your relationship with us.
(b) You do not imply endorsement without written consent.
(c) Your website does not contain offensive or infringing content.
5.3 You agree to indemnify us against any loss or damage resulting from linking to our site in breach of these conditions.
6. Disclaimer
6.1 We endeavour to ensure the information on this website is correct but do not guarantee its accuracy or completeness.
6.2 Material on this site is provided without warranty. You use it at your own discretion.
7. Exclusion of Liability
7.1 We shall not be liable for any loss or damage arising from the use of this website.
7.2 Nothing in these terms shall exclude liability for death or personal injury caused by negligence where such exclusion is not permitted by law.
8. Shipping
8.1 Orders will be processed and delivered within 30 days of placement, barring unforeseen delays.
8.2 Estimated delivery time is 7–14 working days depending on the destination.
9. Cancellations, Returns and Refunds
9.1 Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations, you have the right to cancel an order within 14 days of receiving your goods.
9.2 To cancel, you must notify us before the 14-day period expires.
9.3 Goods must be returned at your own cost (unless faulty or incorrectly delivered) and in reasonable condition.
9.4 Refunds will be issued within 14 days of receiving the returned items or proof of return.
9.5 Exceptions to cancellation rights include:
Personalised or made-to-order products.
Perishable items (e.g., fresh flowers).
Sealed goods opened after delivery due to hygiene reasons.
Combined goods that are inseparable after delivery.
10. Pricing and Discount Errors
10.1 All prices are believed to be correct at the time of display.
10.2 Promotional discount codes are subject to specific terms, including expiry dates and product limitations.
10.3 If a discount code applies a higher discount than intended, we reserve the right to correct the error:
We will contact you to:
Proceed at the correct price; or
Cancel the order and issue a full refund.
10.4 We may cancel any order resulting from pricing or discount misuse.
11. Order Acceptance
11.1 Your order is an offer to buy. No contract exists until we confirm the order via email.
11.2 If we find an error in pricing or discounting after confirmation but before dispatch, we reserve the right to cancel the order.
12. Privacy and Data Protection (GDPR Compliance)
12.1 We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
12.2 When you use our website, we may collect, use, and store personal information such as your name, email address, delivery address, and payment details.
12.3 We use your personal data to:
Process and deliver orders.
Communicate with you about your orders or account.
Send you marketing communications (only if you have opted in).
Improve our services and website functionality.
12.4 You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data where appropriate.
Withdraw consent to marketing at any time.
12.5 We never sell your data to third parties. We only share your data with trusted service providers involved in fulfilling your orders (e.g., payment processors and delivery couriers).
12.6 Our full Privacy Policy can be accessed
12.7 Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
Order and account information is retained for up to 6 years to comply with tax and contractual obligations.
Marketing data is retained until you withdraw consent or unsubscribe, after which it will be deleted or anonymised.
Inactive customer accounts may be deleted or anonymised after 24 months of inactivity.
Once the applicable retention period has expired, your data will be securely deleted or anonymised unless a longer period is required by law.
13. Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with English law. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.