Delivery Information
We know how important it is for your flowers to arrive in perfect condition and on time. Here’s everything you need to know:
📦 Delivery Times
Made-to-Order Floral Items
Standard turnaround: 3–4 weeks for production before dispatch
Shipping time (once dispatched):
Standard UK Delivery: 1-2 business days
Shipping times may vary based on location and courier service
Rush Orders
Available at checkout (additional fee applies)
Ideal for urgent timelines—your order will be prioritised
Note: Estimated delivery time is shown at checkout. Please enter your event date in the order notes so we can prioritise accordingly.
📅 Busy Periods & Holidays
During peak times (Valentine’s Day, Mother's Day, Christmas, and wedding season), production may take longer. Please order early to avoid disappointment.
💬 Special Requests
Need your flowers by a specific date or have delivery concerns? Contact us and we’ll do our best to accommodate your request.
💐 Refund & Cancellation Policy
We take pride in creating each piece to order, crafted specifically for you. Because of the personalised nature of our work, we do not offer refunds on made-to-order items unless they arrive damaged or faulty.
🔁 Refunds
All sales are final once production has begun
Refunds are only available for faulty or damaged items
If your item arrives damaged, please notify us within 48 hours, with clear photos
❌ Cancellations
Orders can only be cancelled within 48 hours of purchase, and only if production has not started
Contact us as soon as possible if you need to cancel—we’ll do our best to accommodate
✅ Quality Guarantee
If there’s a quality concern with your order, please contact us and we’ll work with you to find a solution.
📄 Terms & Conditions: Pricing & Discount Codes
1. General Pricing Policy
All prices are listed accurately to the best of our knowledge. In the event of a pricing error, we reserve the right to update the order accordingly.
2. Discount Codes
We occasionally run promotions using discount codes. Each code is subject to specific terms, including expiry dates and eligible items.
3. Incorrect Discounts or Pricing Errors
If a discount code applies a higher-than-intended discount due to a technical or human error:
We will notify you with the correct price
You may choose to:
Proceed with the corrected price
Cancel the order and receive a full refund
4. Order Acceptance
An order is only confirmed once you receive an official email confirmation. If a pricing issue is found before dispatch, we reserve the right to cancel and refund the order.
5. Right to Cancel Orders
We reserve the right to cancel any order suspected of using a faulty or misused discount code, or in cases of pricing errors.
6. Communication
We’ll use your provided email or phone number to contact you if there’s an issue with pricing, shipping, or availability. Please ensure your contact details are accurate.
7. Limitation of Liability
Our liability is limited to the total value of your order. We are not responsible for additional costs due to delays or errors.
By placing an order, you agree to these terms and policies. If you have questions or need clarification, please reach out to us directly.
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